FAQ Headline
Q: Why did my billing statement change?
Q: How will my Promotional Purchase Summary change on the new statement?
Q: Will finance charges on non-expired promotional purchases continue to be in my balance?
Q: What is an ‘accrued finance charge’?
Q: Can I make payments in store?
Q: Why did my billing statement change?
A: In an effort to better serve our valued credit customers, your new Lowe's statement now provides you with expanded promotional purchase reporting, improved transactional detail, and two new sections to deliver valuable news & relevant offers.
Q: How will my Promotional Purchase Summary change on the new statement?
A: You will be able to track both Accrued (non-billed) and Billed Finance Charges. Additionally, one month prior to the expiration of your promotions, you will receive reminders notifying you of any promotional purchases you need to pay off to avoid finance charges.
Q: Will finance charges on non-expired promotional purchases continue to be in my balance?
A: Going forward, finance charges on non-expired promotional purchases will not be included in your balance. Instead, any Accrued Finance Charges will be added to your balance at the end of the promotional period only if you do not pay the promotional payoff amount by the due date.
Q: What is an ‘accrued finance charge’?
A: An accrued finance charge is the amount of non-billed interest accumulated on ZERO Payment & Interest promotional purchases from the time of that purchase.
Q: Can I make payments in store?
A: Yes. Simply take your payment (check or cash) along with the payment stub at the bottom of the first page of your statement to the Customer Service Desk at any Lowe’s store – and they will process.
Back