Frequently Asked Questions

  • Can I change my mailing address and phone number online?
  • My Account does not show my most recent transactions. Where can I view my latest transactions?
  • My personal information or account information is not correct. Who do I contact to make those changes?
  • Can I contact Customer Service using email?
  • What should I do if my credit card is stolen or lost?
  • Can I request a Credit Line Increase online?
  • Can I add or remove an authorized user to my account online?
  • Can I request an additional card online?
  • Why do I need to enter personal information on the Login Screen?
  • If I have additional questions about my account, who can I contact?
  • Payment Information

  • Where do I mail payments?
  • Can I make payments at a Meijer store?
  • Can I make payments online?
  • Why didn't I receive my bill? Can you mail another?
  • Technical / Security Help

  • Is the information that I enter secure?
  • What should I do when I have finished viewing my account information?
  • What should I do if I am using a "public" computer?
  • Are there any scheduled times when e-Service is unavailable?
  • What should I do when I am having trouble viewing my account information on the screen?
  • Browser Requirements
  • Compatible Browsers

  • Frequently Asked Questions (back to top)
     
    Can I change my mailing address and phone number online? (back to top)
     
    Yes, click on 'Manage your account'.

     
    My Account does not show my most recent transactions. Where can I view my latest transactions? (back to top)
     
    We update our system at 6:00 AM everyday. Any transaction made after that time will be updated the following day. In the meantime, please contact Customer Service at 1-866-7-MEIJER (63-4537), available 24 hours a day.


    My personal information or account information is not correct. Who do I contact to make those changes? (back to top)
     
    Please contact Customer Service and notify them of any differences in account information by calling 1-866-7-MEIJER (63-4537), available 24 hours a day, every day except Christmas.

     
    Can I contact Customer Service using email? (back to top)
     
    No, we do not accept emails online.

    Please contact Customer Service for any questions by calling 1-866-7-MEIJER (63-4537), available 24 hours a day, every day except Christmas.


     
    What should I do if my credit card is stolen or lost? (back to top)
     
    Please contact Customer Service immediately to report your card Lost or Stolen by calling 1-866-7-MEIJER (63-4537), available 24 hours a day, every day except Christmas.


    Can I request a Credit Line Increase online? (back to top)
     
    Yes. Click on the credit line increase link within eService.


    Can I add or remove an authorized user to my account online? (back to top)
     
    You can add an authorized user online by clicking on "Manage my Account". You cannot delete an authorized user without calling Customer Service at 1-866-7-MEIJER (63-4537).


    Can I request an additional card online? (back to top)
     
    Yes. After you log-in, select "Request Additional Card" from the e-Service menu. The online request will provide an additional card in the primary cardholder's name. The card will be sent to the address on record.

    Please note: This online form should not be used if your card was lost or stolen. Please contact our customer service department immediately to report your card Lost or Stolen by calling 1-866-7-MEIJER (63-4537), available 24 hours a day, every day except Christmas.

    Why do I need to enter personal information on the Login Screen? (back to top)
     
    In order to protect your account from unauthorized access, we ask you to verify your information before we grant access to the site.


    If I have additional questions about my account, who can I contact? (back to top)
     
    You can contact Customer Service by calling 1-866-7-MEIJER (63-4537), available 24 hours a day, every day except Christmas.


    Payment Information (back to top)
     
    Where do I mail payments? (back to top)
     
    You should mail your payment to: Meijer, PO Box 960013, Orlando, FL 32896-0013. Make your check payable to Meijer/GEMB and be sure to include the remittance stub from your billing statement. To ensure your payment is received on time, we suggest you mail your payment a minimum of 5 business days prior to the due date as shown on your monthly billing statement. We also accept electronic payments through banks, online service providers, and CheckFree, the free online payment service accessible through Meijer.com. Additionally, we accept payments over the phone for a fee by calling customer service at 1-866-7-MEIJER (63-4537). Gift certificates and other credit cards are not accepted as a form of payment.

     
    Can I make payments at a Meijer store? (back to top)
     
    Yes. You can pay your bill in a Meijer store with cash or a personal check. You will also need to bring your Meijer Credit Card.

    Learn more about how to pay your bill instore

     
    Can I make payments online? (back to top)
     
    Yes, you can now pay your Meijer Credit Card bill online using CheckFree, a free online payment service.
    Click here to sign in and pay your bill. If you have any questions or problems with registering or using the CheckFree process, please contact us at 1-866-7-MEIJER (63-4537).

     
    Why didn't I receive my statement? Can you mail another? (back to top)
     
    There may be a problem with your mailing address. Please call 1-866-7-MEIJER (63-4537), available 24 hours a day, every day except Christmas to request additional copies of your statement.

     
    Technical / Security Help (back to top)
     
    Is the information that I enter secure? (back to top)
     
    Yes, we use SSL encryption, an industry standard to protect your account information from unauthorized access.
     

    What should I do when I have finished viewing my account information? (back to top)
     
    When you have finished using a secure area of e-Service, make sure you log out and then close your browser. This will decrease the possibility of anyone viewing confidential account information.

     
    What should I do if I am using a "public" computer? (back to top)
     
    If you use a computer that others also work on and you are uncomfortable that they may view "cached" pages after you have left the station, you should close the Internet browser to protect your information. This will decrease the possibility of anyone viewing confidential account information.

     
    Are there any times when e-Service is unavailable? (back to top)
     
    We may perform maintenance on our site Monday through Friday 1:00 AM to 3:00 AM and Saturday through Sunday 12:00 AM to 7:00 AM Eastern Time.

     
    What should I do when I am having trouble viewing my account information on the screen?
    (back to top)
     
    Please contact Customer Service and notify them of any problems that you are having in viewing account information by calling 1-866-7-MEIJER (63-4537), available 24 hours a day, every day except Christmas.

     
    Browser Requirements (back to top)
     
    To log into the Meijer Credit Card e-Service you need to have a browser that is Internet Explorer 4.0 (AOL 5.0) compatible or higher.

     
    Compatible Browsers (back to top)
     
    Any browser that is Internet Explorer 4.0 (AOL 5.0) compatible or higher will be able to access the site. If your browser is not compatible please contact your Internet Service Provider or visit the site of the company that provides your browser for updates. In most cases, browser updates are free.

     
             
    Meijer Credit Card Home | GEMB's Privacy Policy | GEMB's Web Site Usage Agreement